Waiting is a game of ...
We finally completed the last leg of the program for this organization. While the management calls it a Transformation Program, I see it more of a Back to basics one. And honest be told, many organizations in the hospitality industry are making a come-back to the basics where customer service are concerned.
Following our proposal to them, we are due to proceed with a few 'afters' sessions of Mystery Calls and possibly Mystery Renters to gauge how well staff who went through the program implement and put to practice what we shared.
Thing is, while these sessions are included in the proposal and packaged, we need funds to run them. Nothing comes free, and nothing comes cheap. There's the matter of getting other people to be the Mystery Callers and Renters. And there's the matter of us having to reimburse those who have had and who will be, helping us. And then there's the matter of us not getting what's due to us yet!
Under the normal circumstances, I would not be as anxious since this organization is part of a multi-national GLC, and is able to pay. But when it involves having to pay other people for their services, I do have to be jittery. I do not wish to be associated or placed in the same basket as those who seem to take the services of home-based freelance workers for granted.
For this project to happen excellently, we had focused a lot of our time on it, and in so doing have had to be very selective in accepting other job offers that fall in the same time frame. That is the main cause of concern now, with this delayed payment from the project. Short of funds to be re-directed to pay off the hands that helped us in this project.
On our part, we followed up regularly - with both our debtor and creditors. The channel of communication has to stay open. It would not do for us to keep silent to our creditors, especially since they are our friends too. Haven't we heard of relationships being severed over money? Well, this is something we hope and pray not to happen.
It is sad though that this organization once known to be a good paymaster has come to this. Have all those service mindset ways of running its business dissipate and disappear with the changing of hands when almost all of the 'old' set of manpower has left - either to retirement, or to better prospects? Couldn't those who are still around from back then, stood firm in their commitment to excellent service delivery and continue plus make things better?
But then perhaps those who stay behind have never been of that mindset before...
Meanwhile, I continue to make du'a that the cheque will be ready soon. As it so happens, my 'old' Waja is still in the docks, my new washing machine has broken down, the children's bathroom floods whenever it is being used...
Following our proposal to them, we are due to proceed with a few 'afters' sessions of Mystery Calls and possibly Mystery Renters to gauge how well staff who went through the program implement and put to practice what we shared.
Thing is, while these sessions are included in the proposal and packaged, we need funds to run them. Nothing comes free, and nothing comes cheap. There's the matter of getting other people to be the Mystery Callers and Renters. And there's the matter of us having to reimburse those who have had and who will be, helping us. And then there's the matter of us not getting what's due to us yet!
Under the normal circumstances, I would not be as anxious since this organization is part of a multi-national GLC, and is able to pay. But when it involves having to pay other people for their services, I do have to be jittery. I do not wish to be associated or placed in the same basket as those who seem to take the services of home-based freelance workers for granted.
For this project to happen excellently, we had focused a lot of our time on it, and in so doing have had to be very selective in accepting other job offers that fall in the same time frame. That is the main cause of concern now, with this delayed payment from the project. Short of funds to be re-directed to pay off the hands that helped us in this project.
On our part, we followed up regularly - with both our debtor and creditors. The channel of communication has to stay open. It would not do for us to keep silent to our creditors, especially since they are our friends too. Haven't we heard of relationships being severed over money? Well, this is something we hope and pray not to happen.
It is sad though that this organization once known to be a good paymaster has come to this. Have all those service mindset ways of running its business dissipate and disappear with the changing of hands when almost all of the 'old' set of manpower has left - either to retirement, or to better prospects? Couldn't those who are still around from back then, stood firm in their commitment to excellent service delivery and continue plus make things better?
But then perhaps those who stay behind have never been of that mindset before...
Meanwhile, I continue to make du'a that the cheque will be ready soon. As it so happens, my 'old' Waja is still in the docks, my new washing machine has broken down, the children's bathroom floods whenever it is being used...
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